At OneHope NEO, your privacy and trust are our top priorities. This document outlines how we collect, use, protect, and share your information, as well as the terms governing your use of our services.

Privacy Policy

Information We Collect

We collect personal information to better serve our community, including:

• Contact Information: Name, address, phone number, and email address.

• Demographic Information: Age, gender, and other details for program eligibility.

• Donation Information: Payment details for securely processing donations.

• Program Participation: Data related to your involvement in OneHope NEO initiatives.

How We Use Your Information

Your information is used to:

• Provide and improve our programs and services.

• Communicate updates, event details, and opportunities to participate.

• Process donations and provide tax receipts.

• Comply with legal and regulatory requirements.

We do not sell or share your information for marketing purposes.

Information Sharing

We may share your information only in the following circumstances:

• With Trusted Partners: Organizations collaborating with OneHope NEO to deliver services.

  • When community members request aid or assistance, necessary information may be shared with partner organizations to support their needs, but only with explicit permission.

• Legal Obligations: To comply with applicable laws, court orders, or governmental requests.

Your Rights

You have the right to:

• Access the personal data we hold about you.

• Request corrections to your information.

• Opt-out of non-essential communications.

Data Security

We take reasonable measures to protect your data from unauthorized access, alteration, or disclosure. Our systems are secured with encryption and regularly reviewed for vulnerabilities.

Cookies and Online Tracking

Our website may use cookies to improve your browsing experience. You can manage cookie preferences through your browser settings.

Children’s Privacy

We do not knowingly collect personal information from children under 13 without parental consent.

Terms of Service

Use of Services

• Services are provided to support community members.

• Users must provide accurate information and refrain from misuse of services or programs.

• Misuse or violation of service guidelines may result in termination of access.

Program Participation

• Participation in programs is subject to eligibility requirements.

• Programs and services may be modified, suspended, or terminated without prior notice.

• Participants must follow program rules and guidelines.

Donations

• All donations are final and non-refundable unless explicitly stated otherwise.

• Receipts for donations will be issued for tax purposes as required by law.

Third-Party Services

• Partner organizations may assist in fulfilling service requests.

• Information may be shared with partners only with explicit consent.

• OneHope NEO is not responsible for the actions or services provided by partners.

Liability

• OneHope NEO is not liable for damages resulting from the use of its services.

• Users agree to indemnify and hold OneHope NEO harmless from disputes or claims related to service participation or partner interactions.

Changes to Terms and Privacy Policy

• We may update these terms and this privacy policy periodically.

• Changes will be communicated through our website or other appropriate means.